Returns & Refund Policy

Order Cancellation

There are no returns or refunds for change of mind. But if you would like to cancel your order you must notify us within 1 day of placing your order.

Contact us at sales@cbkcompany.com.au or sales@ento.com.au for more information.

Return of Goods

In the event of the Purchaser returning undamaged Goods to the Supplier, it is at the absolute discretion of the Supplier as to whether or not it will accept such Goods for return. Any credit in respect thereof shall be subject to:

(a) Return authority having been granted by the Supplier.

(b) Expenses incurred in the return of Goods, other than those delivered damaged or incorrectly, are the responsibility of the Purchaser, such expenses shall be deducted from any applicable credit and/or subsequent refund.

(c) Goods returned are returned in the same condition in which they were dispatched from the Supplier.

(d) The Supplier accepts no responsibility for loss or damage of Goods during return transit

(e) Any Goods produced or procured to a Purchaser’s design or specifications may not be returned or rejected under any circumstances.

Any refunds will be processed via the original form of payment. Please contact our customer service team who will organise and guide you through the refund process for your order.

If you received an item you didn’t order, we always strive to make sure our processes are as fast and accurate as possible but if you have received an item different to the one you ordered, please contact our customer service team who will help you resolve the problem as swiftly as possible.

We cannot be held responsible for goods damaged or lost in return shipment. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact us if you have any questions about our Returns and Refunds Policy, please contact us by email: sales@cbkcompany.com.au or sales@ento.com.au